Shipping Policy

  • Shipping Policy

  • 1. Shipping Destinations

  • We currently ship to the United Kingdom, Ireland, and selected European countries. We do not ship to Brazil or South America at this time.


  • 2. Order Processing Time

  • All orders are processed within 2–5 business days after payment confirmation. You will receive a confirmation email with your tracking number once your order has been dispatched.

  • 3. Estimated Delivery Times

  • • United Kingdom & Ireland: 06–18 business days

  • • Rest of Europe: 07–20 business days

  • Please note these are estimates. Occasional delays may occur due to customs inspections or peak seasons.


  • 4. Tracking Your Order

  • Every order includes a tracking number sent to your email. You can track your package at any time via our Track Our Order page or at 17track.net.

  • 5. Customs & Import Taxes

  • For orders to the United Kingdom, most purchases under £135 are not subject to additional customs charges. Any applicable import duties are the responsibility of the customer.

  • 6. Incorrect Address

  • Please ensure your delivery address is correct at checkout. Glowsen is not responsible for packages undelivered due to incorrect address information provided by the customer.


  • 7. Lost or Delayed Orders

  • If your order has not arrived within 35 business days of dispatch, please contact us and we will investigate immediately.

  • 8. Contact Us

  • Email: sac@glowsen.shop

  • Response time: within 24–48 hours on business days.