Return Policy - Glowsen
At Glowsen (glowsen.shop), your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
1. Return Timeframe
You can request a return for any product within 30 days from the delivery date. Unfortunately, we cannot offer refunds or exchanges after this period.
2. Conditions for Return
To be eligible for a return, the product must be:
- Unused, unworn and in the same condition you received it
- In its original packaging with all tags and accessories (like remote, USB cable for Lámpara Aura Cubo)
- Not marked as Final Sale or Gift Card
3. How to Request a Return
Email us at sac@glowsen.shop with:
- Order number
- Reason for return
- Photo of the product (if defective)
We will reply within 48 hours with the return address and instructions.
4. Return Shipping
Customer pays for return shipping unless the item is defective or we sent the wrong item. Original shipping costs are non-refundable. We recommend using a tracked service.
5. Refunds
Once we receive and inspect your return, your refund will be processed to your original payment method within 5-10 business days. You will receive a confirmation email.
6. Damaged, Defective or Wrong Item
If you received a damaged or defective Lámpara Aura Cubo or any Glowsen product, please contact us within 7 days with photos at sac@glowsen.shop. We will send a free replacement or full refund, no need to return.
7. Non-Returnable Items
Gift cards and items marked as "Final Sale" cannot be returned.
8. Contact
CUSTOMER SERVICE Email: sac@glowsen.shop
Service Hours: Monday to Friday, 9am - 6pm GMT
This policy applies to all countries we ship to: United States, Australia, Belgium, Brazil, Canada, Germany, Denmark, Spain, France, United Kingdom, Ireland, Italy, Netherlands, Norway, New Zealand, Portugal, Sweden, Singapore.