Shipping Policy

• Shipping Policy

• 1. Shipping Destinations

• We currently ship to the United Kingdom, Ireland, and selected European countries. We do not ship to Brazil or South America at this time.

• 2. Order Processing Time

• All orders are processed within 2–5 business days after payment confirmation. You will receive a confirmation email with your tracking number once your order has been dispatched.

• 3. Estimated Delivery Times

• • United Kingdom & Ireland: 06–18 business days

• • Rest of Europe: 07–20 business days

• Please note these are estimates. Occasional delays may occur due to customs inspections or peak seasons.

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• 4. Tracking Your Order

• Every order includes a tracking number sent to your email. You can track your package at any time via our Track Our Order page or at 17track.net.

• 5. Customs & Import Taxes

• For orders to the United Kingdom, most purchases under £135 are not subject to additional customs charges. Any applicable import duties are the responsibility of the customer.

• 6. Incorrect Address

• Please ensure your delivery address is correct at checkout. Glowsen is not responsible for packages undelivered due to incorrect address information provided by the customer.

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• 7. Lost or Delayed Orders

• If your order has not arrived within 35 business days of dispatch, please contact us and we will investigate immediately.

• 8. Contact Us

• Email: sac@glowsen.shop

• Response time: within 24–48 hours on business days.